Need to get better alignment between the development
of your human resources and the strategy & goals of your organization? Let
us help you in areas such as:
- Strategic Planning
- Change Management
- Performance Management
- Developing High Performance Teams
- Establishing and Communicating Vision & Mission
Our team assessed current culture and environment of a service
organization and facilitated strategic planning sessions with
executive leadership. Using this information, BCS developed
a restructuring plan for the organization that involved senior
management changes, customer service directives, and new profitability
goals.
BCS consulted with an executive team to determine new philosophy
in leading employees and the needed culture to support that philosophy. We
designed programs that aligned the organization with the desired
culture and managed employee resistance. The implementation
resulted in a successful cultural shift that increased employee
satisfaction by 12% and improved profitability.
BCS collaborated with an executive leadership team to develop high
performance teams in a help desk environment. We utilized
assessment tools, coaching and mentoring, and strategic planning
to move individual teams to higher performance as well as the
center as a whole. Initiatives and metrics are in progress;
however, the organization has already seen a significant increase
in Customer Service satisfaction. Also, ‘the feeling of
high collaboration and teamwork’ was the number one positive
comment on a recent employee satisfaction survey.
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"Lori's engaging
style, combined with a broad knowledge base, results in a training
delivery style that is effective and relevant. Participants leave
her workshops with tools that are immediately applicable once back-on-the-job.
It's not at all unusual to read "best class I've ever attended" on
one of our course evaluations after Lori's workshops."
-Belinda Brin
Manager of Organizational Learning
Nestle Purina PetCare |
